All you need to know about ITIL Foundation Certification
The ITIL Foundation certification
The ITIL training Foundation is the basic certification program designed to drive your career as an IT professional. The ITIL foundation certification focuses on the main areas of support and service delivery. The following is a description of the service delivery processes:
ITIL (Information Technology Infrastructure Library) is a term that is gaining popularity in the information technology world. Called ITIL or sometimes IT governance, it is a set of rules and regulations, or in other words, a set of best practices that a company must follow in order to achieve better business performance, both in terms of quality and benefit. Companies implement a strategy called ITIL Service Management. Staffs who undergo ITIL v3 foundation certification process usually realize an increase in salary and that happens as a result of rising in job groups.
In the ITIL base, the service center is understood not as a process but as a function. The main objective is to be the point of contact between the end user and the service provider. It also helps to maximize the availability of the service and provides support. Many organizations have set up a service center to support customer inquiries. The service center is also referred to as a call center and help desk.
Management of incidents
This is an interruption that can negatively affect the normal operation of the business. The main objective of the incident management process is to restore the normal services as quickly as possible and to interrupt activity as little as possible. The official study guide ensures maximum availability and service.
The goal of problem management is to minimize the negative impact of errors, accidents or infrastructure issues on the business. This process actively helps prevent these errors, as their occurrence can cause significant damage. Problem management plays an important role in the resolution of disputes between service groups.
This process involves the implementation of a database in which all data is stored in the organization. This process creates a logical representation of the IT infrastructure by identifying, controlling, controlling, and storing all the configuration elements of the organization, and determining the relationships between those elements. The main goals of the configuration process are:
- Identification: All components of the database are identified.
- Verification: Ensures that the information stored in the database is correct
- Control: manages each item and determines who has the right to change it.
- Maintenance: saves the status of the items in the database and keeps them up to date.
- change management
The main objective of this process is to make beneficial changes and minimize the company’s business. This process relies heavily on the accuracy of the database to understand the impact of the changes. There is a very close relationship between configuration management, change management, and version control. The process ensures that standard procedures are followed to accommodate changes in the system. ITIL foundation exam cost is high. The ITIL Foundation practice exam is all about technical skills.
This process introduces changes in IT services by adopting a holistic view. Consider people, processes, and technologies, as well as the changes that are being made. Some of the main activities of this process are:
Release planning: includes all aspects such as the definition of the version, the scope, the discovery and planning of the publication resources, and the documentation of the plan.
Release acceptance: In order for the distribution to work smoothly, a small, large or zero pilot program is offered.